Welcome

It’s time to supercharge your customer support team! Here’s how you can integrate Brevy with your Gorgias help desk.

Installation

  1. Ensure you have an agent created in your Gorgias workspace for [email protected].

  2. Install the Brevy ****App on the Gorgias app store.

  3. Login to Brevy

  4. Click on the Gear Icon ⚙️ to navigate to the Integrations pagespo

    Screenshot 2023-09-28 at 1.40.17 AM.png

  5. Click the “Connect” button underneath the Gorgias icon

  6. Enter your subdomain. This is located at the beginning of your Gorgias help desk’s URL.

    1. For example, if your helpdesk url is willywonka.gorgias.com, then your subdomain is “willywonka”

    Screenshot 2023-09-28 at 3.06.38 AM.png

  7. After clicking “Preview”, you’ll be asked to login to your Gorgias account.

  8. Afterwards, just make sure your sender email is setup for the Brevy AI to send from. Click on “List of available emails” to view the emails you can assign to the Brevy AI.

  9. You’re all set!